This Privacy Policy explains what data real-chat.ai collects and processes, why this data is used, the legal basis for processing, how long data is retained, and what rights users have. By using the real-chat.ai website and services, you agree to this Policy.
1. Data Controller and Contact
Service operator: the real-chat.ai team.
For data processing inquiries: support@real-chat.ai.
2. What Data We Process
Depending on how you use the platform, we may process the following categories of data:
- Account data: username, email, password hash (for local registration), avatar_url, auth_provider, google_id (for Google sign-in), account creation date, and last login date.
- Session and authentication data: session data required to keep you signed in.
- Chat data: message content, conversation IDs, conversation metadata, and service summaries/context to improve chat consistency.
- User-generated content: created characters, their profiles, settings, and related images.
- Payment-related order data: transaction ID, selected plan, amount, currency, payment status, and technical order payload. Full bank card details are not stored on real-chat.ai.
- Anti-abuse registration data: IP address, browser fingerprint, and registration cookie used to prevent abuse of sign-up bonuses.
- Technical data: error logs, service events, and security/diagnostics data.
3. Purposes of Data Processing
- to provide access to platform features, including AI chat, character creation, and account dashboard;
- to authenticate users and protect accounts;
- to process payments, activate plans, and track order statuses;
- to protect the service from fraud and abuse;
- to provide support and respond to user requests;
- to maintain security, stability, and service quality improvements.
4. Legal Basis for Processing
- performance of the user agreement and delivery of requested services;
- compliance with applicable law;
- legitimate interests of the operator (service security, abuse prevention, technical reliability);
- user consent, where required.
5. Sharing Data with Third Parties
To operate the platform, some data may be processed by external providers acting as processors on behalf of real-chat.ai: authentication provider (Google), payment provider, and infrastructure/AI services required for generating responses and content. Data sharing is limited to the minimum amount needed to deliver each specific function.
6. International Data Transfers
When using external technology providers, data may be processed in different jurisdictions. We apply reasonable safeguards for such transfers, including contractual and organizational protections, where applicable.
7. Data Retention Periods
- account data is stored while the account is active, or until deletion upon user request (unless law requires otherwise);
- payment and accounting order data may be retained longer to meet tax, accounting, and other legal requirements;
- technical and anti-abuse data is retained only as long as needed for security and violation prevention.
8. Data Security
We use technical and organizational safeguards to prevent unauthorized access, loss, alteration, or disclosure of data. However, no internet transmission method is fully secure, so users are also responsible for protecting their account credentials.
9. User Rights
You may submit a request to:
- receive information about your data and how it is processed;
- correct and update your data;
- delete data (subject to legal retention obligations);
- restrict processing where provided by law;
- withdraw consent where processing is based on consent.
To exercise your rights, send a request to support@real-chat.ai.
10. Minors’ Data
The service is not intended for individuals under 18. If you believe a minor has provided us with data, please contact us so we can remove it.
11. Policy Updates
We may update this Policy from time to time. The latest version is always published on this page. Continued use of the service after updates means you accept the revised Policy.
12. Related Documents
We also recommend reviewing the Terms of Service and Cookie Policy.